Q1: HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY?
A: We aim to respond to all inquiries within 12 hours during business days.
Q2: WHAT’S THE PAYMENT TERM?
A: T/T,30% as deposit ,the balance before loading
Q3: WHAT IS YOUR WARRANTY TERM?
A: We provide a 12-month warranty for all exported products, starting from the shipment date.
In addition, we offer 1% free spare parts for full container load (FCL) orders.
For post-warranty support, replacement parts are available at cost.
Q4: CAN I USE MY OWN LOGO AND DESIGN ON PRODUCTS?
A: YES, OEM is welcomed.
Q5: What is your Minimum Order Quantity (MOQ)?
A: We offer flexible MOQ policies to cater to the needs of growing businesses. Specific MOQs vary by product. Please contact our sales team for detailed information, and we will do our best to accommodate your requirements.
Q6: HOW DOES KINGDON ENSURE PRODUCT QUALITY?
A: Quality control is integral to our manufacturing process. From raw material sourcing to final assembly and packaging, every step is monitored by our quality assurance team. We conduct multiple inspections to ensure every product meets our stringent standards.
Q7: WHAT ARE YOUR SHIPPING AND DELIVERY OPTIONS?
A: We support worldwide shipping via air, sea, or international express (e.g., DHL, FedEx).
The optimal method is recommended based on order volume, weight, delivery timeline, and destination.
